Letter from CEO
Dear Straub's Customer,
Straub's Fine Grocers was founded 118 years ago to fulfill the food needs of the families in the neighborhoods we serve. On behalf of our entire company, and the Straub's family,it is our privilege to serve our communities in this time of crisis.
We know you are relying on us to help you prepare for the unknown and provide essential resources for your family.We take this responsibility seriously and appreciate your continued trust and patience.We are committed to staying open regular hours to serve you, and are cleaning, sanitizing and stocking our stores continuously.
We're focused on getting the products you need back on our shelves. Our long term relationships with our supply chain have helped us expedite this process. Our experienced merchant teams are working diligently with our suppliers to expedite product flow.We are thankful to our suppliers (some of whom we have had relationships with since 1901) for partnering with us on fast solutions.
We've been able to get some essential products back into our stores in limited quantities and are placing purchase limits on key items to ensure more customers have an opportunity to purchase what they need.
We continue to monitor and follow the CDC's guidelines in response to this virus to ensure that our stores are safe for you and our staff. We are staying vigilant with our cleaning and sanitation practices, especially at high-frequency touch points like our check lanes and service areas. For the time being, we have suspended the operation of our hot soup bars, and closed the common sitting area at our Webster location.
And just as we're following the CDC guidelines, we're asking our customers to do this too. Please practice social distancing while shopping in our stores, and as the CDC states, please stay home if you're not feeling well. By working together, we can do our part to help prevent the spread of this virus in our neighborhoods.
There has understandably been an increased demand for our home delivery through Instacart. Please be patient as we work to ramp up our home delivery and curb side pick-up programs. For updates and additional information, please continue to check our website at www.straubs.com.
Many of you have taken the time to recognize the hard work of our outstanding team members. Your thoughts of support online and in our stores have meant the world to them and we appreciate the recognition. We are so proud of our folks who are doing their best to keep our stores clean, stocked and orderly while maintaining a sense of calm, a sense of humor with empathy and compassion for our customers and each other. We truly have the best people in the food industry!
As a family company in business for more than 118 years, we have seen our share of difficult times. While these are admittedly uncharted waters, we will continue to make decisions that support our purpose of fulfilling the food needs of the neighborhoods we serve. We appreciate the trust and confidence you have placed in us in the past and we will not let you down going forward.